Otter Fixer (“we”, “our”, “us”) is a trading name operated by an individual sole trader based in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect your information when you contact us or use our services.
For all data protection enquiries, please contact: olivia@otterfixer.com
1. Personal Data We Collect
We collect the following information when you submit an enquiry through our website:
- Name
- Email address
- Details of your website issue
- Uploaded files (if supplied to help diagnose a problem)
- IP address (automatically logged by our web server for security and analytics)
We collect only the information necessary to provide your requested service.
2. How We Use Your Information
We use your information to:
- Respond to your enquiry
- Diagnose or fix website issues
- Provide instructions or recommendations
- Contact you about your requested service
- Maintain internal records (e.g., for accounting and legal compliance)
- Improve our website using anonymised analytics
We do not use your personal data for marketing unless you explicitly request it.
3. Website Login Details
Clients may choose to provide temporary login credentials (such as WordPress usernames and passwords) so that we can diagnose or fix an issue.
To protect your privacy and security:
- We strongly recommend creating a temporary login account solely for the duration of the work.
- You should never send personal passwords or passwords used on other accounts.
- Login credentials are used only for the job you request.
- We do not store passwords in any database or external system. They remain only within the original email where you provided them.
- Once the work has been completed, clients are responsible for changing or removing the temporary access.
Otter Fixer cannot be held responsible for any unauthorised access or security issues that arise from weak, reused or permanent passwords supplied by the client.
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contractual necessity – to provide the service requested
- Legitimate interests – to operate and protect our business
- Legal obligations – for accounting, fraud prevention and record-keeping
5. Google Analytics
We use Google Analytics to understand basic website usage, including:
- Visitor numbers
- Page popularity
- Traffic sources
Google Analytics uses cookies to collect anonymised data.
It does not collect names, emails or enquiry messages.
You may disable cookies via your browser settings.
6. How We Store Your Data
Your data is stored in:
- Our email system (for communication and service delivery)
- Our website server logs (for security)
Our website is hosted by BigWetFish, located in Ireland (EU), which complies with GDPR standards and uses secure servers.
We do not store website login passwords outside of the email thread in which they were provided.
7. Data Sharing
We do not sell or share personal data with third parties.
Your information may be shared only with:
- Our hosting provider (BigWetFish) for email delivery and website operation
- Legal authorities if required
- Security or performance tools used to protect the website
No other parties receive your data.
8. Data Retention
We retain enquiry data and project correspondence for 24 months.
This allows us to:
- Maintain accurate business records
- Review previous fixes
- Comply with legal and accounting obligations
After this period, your data is securely deleted unless we are required to retain it longer for legal reasons.
9. Your Rights Under UK GDPR
You have the right to:
- Access the data we hold about you
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to certain uses of your data
- Receive a copy of your data (data portability)
To exercise your rights, email: olivia@otterfixer.com
We will respond within 30 days.
10. Security
We use reasonable technical and organisational measures to protect your data, including:
- Secure EU-based hosting
- Encrypted website connections (HTTPS)
- Basic server security
- Minimal data collection
However, no online system can be guaranteed fully secure.
11. Children’s Data
Our services are not aimed at children, and we do not knowingly collect data from anyone under 18.
12. Changes to This Privacy Policy
We may update this Policy from time to time.
Any changes will be published on this page with an updated date.
13. Contact
If you have any questions about this Privacy Policy or your personal data, please contact: